If a piece is not right, we would rather take it back than have it sit in a drawer. Here is how it works, including the part that is different because our makers ship direct.
Start by contacting us
Email regina@lapurellebeauty.com with your order number and which piece you are returning, before you send anything back.
This matters more here than at most shops. Because each piece ships from the maker who made it, the correct return address differs by item — and a parcel sent to the wrong address is very hard to recover. We will give you the right one.
Condition
Pieces need to come back unused and in their original packaging, with any tags still attached. For hygiene reasons, body and bath products cannot be accepted once opened or used. That is not us being difficult; it is not resellable and we will not pretend otherwise.
Exchanges
For a different size or colourway, tell us what you would like when you get in touch. Where the maker has the alternative in stock we will arrange a direct exchange. Where they do not, we will process a refund so you are not left waiting on a restock.
Refunds
Once the maker confirms the piece has arrived back in acceptable condition, your refund is issued to the original payment method. Your bank then takes its own few days, which is outside our control.
Damaged, faulty, or not what you ordered
Email us with your order number and a photograph. We will replace it or refund it, and you will not be asked to pay return shipping for a problem we or the maker caused.
A note on hand-made pieces
Hand-loomed raffia and hand-dyed fibre vary between pieces. Slight differences in weave tension, colour depth and pattern are how the craft works, not faults — a machine-identical version of one of these would mean it had not been made by a person. We describe variation honestly on the product page; if a piece arrives genuinely unlike what was shown, that is a fault and we will treat it as one.
Questions
Email regina@lapurellebeauty.com or use the contact form.